What should Fonda do after receiving an accusatory email from a client?

The appropriate action for Fonda after receiving an accusatory email from a client is to ensure that she is calm and then call the client to discuss the matter. This approach allows for open communication, which is essential in resolving conflicts or misunderstandings. By remaining calm, Fonda can articulate her thoughts clearly and effectively, demonstrating professionalism and a willingness to address the client’s concerns. A phone call facilitates a more personal and constructive conversation compared to written communication, where tone can be easily misunderstood. This proactive manner in handling the situation can help diffuse tension and lead to a more satisfactory resolution for both parties.

In contrast, responding angrily may escalate the situation and damage the relationship with the client. Ignoring the email could lead to further misunderstandings and dissatisfaction, making the issue worse over time. Apologizing without questioning may not address the underlying concerns adequately, leading to unresolved issues. Thus, engaging in a calm, direct conversation is the most effective strategy in this scenario.